Returns, Refunds & Cancellations Policy

October 2026

This Policy applies to all businesses operated by Sixty Three Sixty Eight Pty Ltd (ABN 36 127 316 974) and trading as Louise Laffey ("us", "we", "our", "Louise Laffey", "LouiseLaffey.com", "In Eight Co" or "SixtyThreeSixtyEight").

If you ("the customer") are not completely satisfied with your Louise Laffey purchase, we may offer an exchange, refund or cancellation, subject to the conditions set out in this Policy and any specific terms that apply to the product, course, program or subscription you have purchased.

Nothing in this Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

1. Physical Products — Change of Mind Returns

The following conditions apply to change of mind returns and refunds for physical products:

Products must be returned to the Louise Laffey Returns Address listed below within 90 days of the date of purchase.
All returned items must be in new and unused condition.
All elements of the original product and/or offer, including any pricing discounts and/or elements identified as being "free" with purchase at the time of ordering, must be included in the return package and will be forfeited upon seeking a refund.
Swing tags must remain attached to products where applicable.
The customer is responsible for any postage fees for returns unless expressly agreed in writing with us prior to return.

We may refuse a change of mind return where we reasonably consider that these conditions have not been met by you.

These conditions do not limit any rights you may have in relation to faulty, defective or non-compliant goods under the Australian Consumer Law or other applicable law.

2. Digital Products, Courses and Programs

Unless otherwise stated in the specific terms applying to a digital product, course or program, the following conditions apply to voluntary cancellation and refund requests:

You must seek a refund by notice in writing at least 48 hours prior to participating in any private online Wish session.
For a course or program delivered over multiple sessions, you must seek a refund by notice in writing before attending Session 2 of the relevant course or program.
Any specific cancellation, refund or payment terms applying to a particular course or program will apply in addition to this Policy and, to the extent of any inconsistency, the specific course or program terms will prevail.
All elements of the original product and/or offer, including any pricing discounts, bonuses or inclusions provided as part of that offer, will be forfeited upon cancellation and refund unless otherwise agreed in writing.
Requests for cancellation or refunds relating to digital products, courses or programs must be sent in writing to support@louiselaffey.com.

Nothing in this section limits any rights or remedies you may have under the Australian Consumer Law or other applicable law in relation to services that do not comply with applicable consumer guarantees.

3. Online Subscriptions

Unless otherwise stated in the specific terms applying to a subscription:

You may cancel your subscription within 30 days of signing up and receive a full refund.
After 30 days, you may cancel your subscription at any time prior to the next renewal date and you will not be charged on that next renewal date.
Unless otherwise stated in the relevant subscription terms or required by law, cancellation after the initial 30-day period does not entitle you to a refund for any unused portion of the current subscription period.
Your access to the subscription will continue until the end of the period for which you have already paid, unless otherwise stated in the relevant subscription terms.
All elements of the original subscription offer, including any pricing discounts, bonuses or other inclusions, may cease to apply when the subscription is cancelled.
Requests to cancel a subscription or request a refund must be sent in writing to support@louiselaffey.com.

Nothing in this section limits any rights or remedies you may have under the Australian Consumer Law or other applicable law.

4. Australian Consumer Law

Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, cancellation, resupply of services or compensation where goods or services fail to comply with those guarantees.

Nothing in this Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

5. Exchanges

We will do our best to exchange physical products for you where possible.

Please Contact Us to discuss your requirements.

A member of our support team will contact you by email to advise availability for your exchange.

6. Refunds

We do not provide refunds for change of mind except as expressly provided in this Policy or in the specific terms applying to a product, course, program or subscription.

Where goods or services are faulty, defective or otherwise fail to comply with applicable consumer guarantees, we will provide the remedy required under the Australian Consumer Law or other applicable law.

Please Contact Us to request a refund or other remedy.

We may consider requests for refunds, cancellations or exchanges outside the terms of this Policy in our discretion.

Any decision to do so in a particular case does not create an obligation to do so in any other case.

7. Duties & Taxes on Returns

This section applies to physical products only.

Duties and taxes paid at checkout are required by international customs and are non-refundable once an order has shipped, except where otherwise required by law.

If your order is cancelled before dispatch, any duties and taxes paid will be refunded in full.

If an order is returned after delivery, any duties and taxes paid will not be refunded except where otherwise required by law.

8. Timeframe

Our support team will be in contact with you throughout the return, refund or cancellation process.

For physical product returns, within 48 hours of receipt and assessment by us, we will confirm the status of your request by email.

For other refund or cancellation requests, we will endeavour to respond within a reasonable period after receiving your written request.

9. Louise Laffey Returns Address

Please post physical product returns to:

Attention: Returns Team

Louise Laffey
P.O. Box 1177
Crows Nest NSW 1585
Australia

10. Contact Us

If you have any questions about this Returns, Refunds & Cancellations Policy, please feel free to Contact Us or email:

support@louiselaffey.com

Thank you.

Louise & Team