January 2026
This Policy applies to all businesses operated by Sixty Three Sixty Eight Pty Ltd (ABN 36 127 316 974) and trading as Louise Laffey ("us", "we", "our", "Louise Laffey", "LouiseLaffey.com", "In Eight Co" or "SixtyThreeSixtyEight" ).
If You ("the customer") are not completely satisfied with your Louise Laffey online order, we will offer an exchange or refund, provided our return conditions are met.
The following conditions are applicable to all returns and refunds on physical products:
· Products must be returned to the "Louise Laffey Returns Address" listed below, within 90 days of the date of purchase.
· All returned items must be in new and unused condition.
· All elements of the original product and/or offer, including any pricing discounts and/or elements identified as being 'free' with purchase at the time of ordering, must be included in the return package, and will be forfeited upon seeking a refund.
· Swing tags must remain attached to products.
· The customer is responsible for any postage fees for returns, unless expressly agreed in writing with Us prior to return.
We may refuse returned items where we reasonably consider that these conditions have not been met by You.
· Consideration of requests for refunds, not in accordance with these conditions, will be at the sole discretion of
Louise Laffey.
The following conditions are applicable to all refunds on digital/online products and course purchases:
· You must seek a refund by notice in writing at least 48 hours prior to participating in any private online Wish sessions.
· You must seek a refund by notice in writing prior to attending Session 2 of the relevant course event.
· All elements of the original product and/or offer, including any pricing discounts, will be forfeited upon seeking a refund.
· Requests for refunds on digital/online products and course purchases must be sent in writing to: support@louiselaffey.com
· Consideration of requests for refunds, not in accordance with these conditions, will be at the sole discretion of
Louise Laffey.
The following conditions are applicable to all cancellations of online subscriptions:
· You may cancel your membership within 30 days of signing up and receive a full refund.
· After 30 days, you may cancel your membership at any time prior to the renewal date and you will not be charged on the next renewal date.
· All elements of the original product and/or offer, including any pricing discounts, will be forfeited upon seeking a refund.
· Requests for refunds of online subscriptions must be sent in writing to: support@louiselaffey.com
· Consideration of requests for refunds, not in accordance with these conditions, will be at the sole discretion of
Louise Laffey.
Exchanges
We will do our best to exchange products for you where possible. Please Contact Us to discuss your requirements.
A member of our support team will contact you by email to advise availability for your exchange.
Refunds
We do not refund for change of mind, however, in the case of a genuine product fault we will provide a full refund including reasonable return postage cost. Please Contact Us to request a refund.
Duties & Taxes On Returns
Duties and taxes paid at checkout are required by international customs and are non-refundable once an order has shipped.
If your order is cancelled before dispatch, any duties and taxes paid will be refunded in full.
If an order is returned after delivery, any duties and taxes paid will not be refunded.
Timeframe
Our support team will be in contact with you throughout the return process. Within 48 hours of receipt and assessment by us, we will confirm the status of your request by email.
Louise Laffey Returns Address
Please post your return to:
Attention: Returns Team
Louise Laffey
P.O. Box 1177
Crows Nest NSW 1585
Australia
Contact Us
If you have any questions about this Returns Policy, please feel free to Contact Us.
Thank you.